Accountable for overall strategy and success of the $300M project, with annual operations of $65M, including development of project vision, technical strategy, work plans and budget; institutionalizing best practices, and; performance management for health systems strengthening, warehousing and distribution, procurement, and IT systems development and implementation to build a state of the art, sustainable, national supply chain for health commodities and equipment. Cultivate strategic relationships and work directly with the Ethiopian Ministry of Health, the U.S. government, including USAID, PEPFAR, CDC, and other public international organizations. Supervise and develop a diverse staff of over 100 technical, operations, and finance professionals, centrally located in Addis and regionally positioned throughout the country.
Ethiopia Millennium Development Goals
U.S. Agency for International Development Deputy Director, Office of Health, Russia
Served as deputy to the director for all strategic, operational, programming, and budgeting activities within the USAID/Russia Office of Health, a $146M portfolio with projects in TB, HIV/AIDS, family planning, child welfare, and maternal & child health across 19 NGO and PIO partners. Managed communications and coordination for the Bilateral Presidential Commission between the US and Russia, including improving maternal and newborn care under the Healthcare Improvement project and creating Protocols of Intent for international cooperation in polio and malaria, a first between the countries. Create, execute, and manage strategy, program design, and performance, identifying and leveraging synergy between Health Office program activities, the broader USAID/Russia portfolio, and other U.S. government organizations. Formally recognized for adept supervision of diverse staff of healthcare and project management specialists, including team-building and individual development.
U.S. Agency for International Development Healthcare Improvement Project, Russia Lean Healthcare Management Consultant, University Research Co
Developed executive masters class and leader workshop materials that demonstrate the concepts of Lean process improvement for Russian healthcare, based upon extensive experience implementing Lean in international health development, operations, and IT, leveraging the body of knowledge from a decade of Lean Healthcare success in the U.S.The courses explain tools and best practices for improving the business and operations of healthcare delivery with Lean tenets of Patient First, Improve Quality/Reduce Waste, and High Performing Teams, to remove at least 30% of systemic waste in healthcare processes.Materials are co-branded with joint intellectual property rights.To request more information click here.
USAID Healthcare Improvement Project
Arab Outsourcing Conference, UAE Conference Chair; Speaker - Outcome-Based Outsourcing
Served as conference moderator; presented opening and closing remarks.Co-Speaker in the Outcome-Based Outsourcing masters class by author, educator, and business innovator Kate Vitasek, based on her book “Vested Outsourcing, Five Rules that will Transform Outsourcing”.Ms. Vitasek shares her learning and best practices from a 3-year research project at University of Tennessee of leading companies that are challenging conventional outsourcing and adopting Outcome-Based approaches.Ms. Hoza joined in the delivery of course material, adding insights with her skills and acuity in continuous process improvement and Vested Outsourcing strategies that have helped companies achieve transformational results, with outsourcing agreements focused on buying results, not simply paying for activities or headcount.
U.S. Department of State, Embassy Nairobi, Kenya Operations Improvement Management Consultant
Created a State Department best practice regarding U.S.-funded foreign assistance in support ofdemocracy, development, and diplomacy issues in Somalia that improved efficiencies using Lean principles and ensured compliance to State Department policy and U.S. legal requirements; identified and resolved difficult issues in embassy operations, consolidated and automated processes, defined requirements; ensured communication, collaboration, and support across agencies and at all levels so that internal and external commitments were coordinated to fulfill strategies and goals. - 98% process improvement in Consular section - recipient of U.S. Department of State Franklin Award
Suzanne at Karundas
Kids Alive International Organization Development Management Consultant, Kenya
Hoza Consulting created the first Kids Alive International Partnership Agreement, working with the Vice President of Operations and the Kenya Country Director. Hoza Consulting is a proud Kids Alive child sponsor, supporting the home, health clinic, and school at the Karundas Home in central Kenya.
U.S. President's Malaria Initiative, Africa Regional Director of Operations - Africa, Indoor Residual Spraying Managed operations for the President’s Malaria Initiative Indoor Residual Spraying program across 15 countries in Africa, the U.S. and UK, in accordance with USAID, FAR, and local regulations.Provided management oversight, analysis, direction and planning for Nairobi regional office staff and field offices that included:operations & logistics; finance; contracts and procurement; human resources and recruitment; IT; office administration, leasing, accountable property; and training in support of the $150 million project; developed international staff capabilities for career advancement.
Contributed to the development of the Government of Kenya’s Strategic Development Plan for Malaria Control 2010, collaborating with the Department of Malaria Control, the Ministry of Public Health and Sanitation, the International Federation of Biomedical Laboratory Science, and non-government consultants.